Refund Policy

Last Revision: February 11, 2026

Thank you for using HinHistoryCheck. Because our products are digital goods delivered instantly via internet download, all sales are final. We do not offer refunds, exchanges, or returns for change of mind once a purchase is complete.

1. Delivery of Goods

Your digital product is considered delivered and "opened" the exact moment the download link is generated, emailed, or accessed through your account dashboard.

2. Exceptions to the No-Refund Policy

We only grant exceptions to our strict no-refund policy under the following specific conditions:

  • Product Defect: The downloaded file is corrupt, broken, or fundamentally non-functional.

  • Misrepresentation: The product delivered is completely different from the description on the sales page.

  • Double Purchase: You accidentally purchased the exact same digital item twice in the same transaction.

3. Genuine Errors in Our Report

If your report contains incorrect information due to an error on our side, please contact our customer support team via live chat with your order reference and the HIN checked. We will investigate the issue. If we confirm a genuine error caused by us, we will correct the report for you. If we are unable to correct the error, we may, at our sole discretion, offer a refund.

4. Incorrect HIN Entered by You

If you entered an incorrect HIN and we have already generated and delivered the report for that number, the Service has been provided and no refund will be issued. Please double-check your HIN before completing your purchase.

5. Incorrect Email Address Entered by You

If you entered an incorrect email address at the time of purchase and, as a result, you did not receive your report, no refund will be issued, provided that our system shows the report was successfully sent to the email address you provided. It is your responsibility to ensure that the email address you enter is correct and active.

If you realise you have entered an incorrect email address, please contact us immediately via our live chat. You will need to provide your HIN and the correct email address. Once we verify your order and the correct email address, we will resend your report to the correct email address as soon as possible.

6. Change of Mind

We do not offer refunds if you change your mind after purchase, as the Service is digital and delivered instantly.

7. Non-Delivery Due to Technical Issues

If you do not receive your report within the stated timeframe, please contact us via live chat. We will investigate and ensure delivery. If we are unable to deliver the report, we will offer a full refund.

8. Report Already Used or Downloaded

Once a report has been generated and delivered to you (or made available for download), it is considered used. No refund will be issued after the report has been accessed, downloaded, or viewed by you, regardless of whether you believe the information is incorrect or incomplete.

9. Duplicate Orders

If you accidentally place duplicate orders for the same HIN, please contact us via live chat. We will review your case. If we confirm that a duplicate order was placed and the second report has not been generated or delivered, we may, at our sole discretion, offer a refund for the duplicate order. If the second report has already been generated and delivered, no refund will be issued.

10. How to Request a Refund

To request a refund under any of the above circumstances, please contact our customer support team via live chat or email with your order reference/HIN, the HIN checked, and a clear explanation of the issue. We will review your request and respond within a reasonable timeframe. Our decision regarding refunds is final and binding, except where otherwise required by law.

11. Contact Us

If you have questions or comments about this Refund Policy, please contact us: